Email

Bookings@NeedARide.CLUB

}

Mon - Sun 7.00 - 19.00

Booked Transfers 24/7

Customer Enquiry

+61 450 590 281

29 Gyndier Dr,

Tinbeerwah, 4563, Queensland

}

Mon - Sun 7.00 - 19.00

Pre Booked Transfers 24/7

Sales

+61 450 590 281

Rewards Program

CAN ANYONE JOIN THE REWARDS PROGRAM?
If you, and or your family, social network, clients or work colleagues visit the Sunshine Coast frequently…then absolutely.

On average for every 10 transfers booked & completed through your rewards account & links you will earn 1 free transfer…..just like a coffee loyalty card!

I CAN'T BOOK ONLINE. CAN I STILL PARTICIPATE AS A REWARDS PARTNER?
You are more than welcome to call and have our staff take your booking over the phone.

Unfortunately we only issue points to reward partners who book online via their partner portal or who refer passengers that book online after clicking a partners referral link, and or claims a discount using a partners discount voucher.

DO MY CLIENTS RECEIVE A PAYMENT BREAKDOWN FROM NEED A RIDE WHEN I BOOK THEM?
All of your passengers receive an email confirmation showing them what they have paid for their transfer.
WHAT IF I DON'T WANT TO GIVE YOU MY CLIENTS EMAIL ADDRESS?
You are welcome to book transfers without providing the passengers email address.

However we do not issue reward points on these bookings.

To earn reward points you must provide the passengers phone number and email address.

WHY DO WE HAVE TO GIVE YOU OUR CLIENTS EMAIL ADDRESS & PHONE NUMBER?
Our business is getting people to the airport or  a special event on time.

Communication is everything and must be efficient and effective.

Passengers receiving communication directly from us puts them on the same page as the organisation accountable for getting them to their destination on time.

WHY CAN'T I RECEIVE THE COMMUNICATION & PASS IT ON TO MY CLIENTS?
You can…. we just won’t issue reward points for those bookings as it’s a lot more work for us to deal with those bookings for the following reasons;

In our experience 40% of mistakes made when transferring passengers, have occured when there’s a third party between our communication with the passengers.

Of the last minute support calls fielded last year 78% were passengers asking for pickup times and or requesting last minute changes to pickup times.

56% of the 78% were passengers booked by third parties.

WHAT COMMUNICATION DOES MY CLIENT RECEIVE FROM NEED A RIDE?
  1. A booking confirmation email
  2. A 24 hour pick up reminder SMS message
  3. A 24 hour pick up reminder email
  4. A 24 hour return pick up reminder SMS message
  5. A 24 hour return pick up reminder email
  6. A transfer complete email
  7. A transfer cancelled confirmation email (if they cancel)
WHAT COMMUNICATION DOES A REWARD PARTNER RECEIVE WHEN BOOKING A TRANSFER FOR A PASSENGER?
Reward partners receive a referral confirmation email confirming their referral has booked, and includes all of the booking information the passenger receives, including a full financial breakdown (unlike the passengers who only see one amount – what they paid);

Purchase Total:
Extra’s:
Discounts:
Sub Total:
Bank fee:
Net Total
Paid:
Balance:

Partners also see a breakdown of points claimed from their wallet by passengers who either click a partners discount link, or claim a discount using a partners discount voucher. This referral confirmation email confirms points were earned but cannot show how many until our driver completes the transfer – as points are not issued until transfers are fully paid and completed by drivers using our driver app.

WHEN ARE REWARD POINTS ISSUED?
Reward points are issued when two things have happened.

  1. The transfer has been fully paid
  2. The driver completes the transfer via the driver app
HOW DO WE SEE HOW MANY POINTS WE HAVE EARNT?
Inside our partner portal we have a reports tab. Enter a date range and search. You will see a list of people you have referred by booking directly through your partner portal, or have sent a referral tracking link for them to book themselves, or have given a discount voucher code for them to enter into our cart when booking to receive a discount.

Your reporting table also shows you sale conversions, conversion rates, points claimed by your referrals, and points you earned from these conversions. Just click the small eye icon in your reports table to open a pop up table with your sale and points conversion data.

IF I SEND MY CLIENTS A DISCOUNT VOUCHER, WHO PAYS FOR THE DISCOUNT?
Any points claimed from bookings derived by passengers clicking your discount links, or passengers who claim discounts using your discount vouchers, comes from your points balance.
WHY AM I PAYING FOR DISCOUNTS GIVEN TO MY CLIENTS?
Because they are your clients, staff, friends or family.

We are giving you a platform to run your own balance sheet on points earned. It’s up to you how you spend those points and how you cash out…. without invoicing and or administration….. other than what is done for you in our partner portal.

WHAT IS MY INCENTIVE FOR GIVING MY HARD EARNED POINTS AWAY AS DISCOUNTS?

You earn points by booking transfers directly through your partner portal…..the more transfers you book through your partner portal the more points you earn.

If you were to offer every caller a private transfer upsell, cross sell or downsell and they accept without hesitation you don’t need to offer a discount.

If they don’t accept your offer you could send them a discount link, or give them a discount voucher on a business card, so when they do book they use your discount voucher that will earn you points on the cash component of their purchase, after the discount. It also engenders a sense of reciprocity when you save prospective clients money.

Example:

Purchase total: $120
+ Extra’s: $15
– Discount: $15
= Sub Total: $120 (you earn points on the $120 paid with hard currency)

WHAT WAYS ARE THERE FOR ME TO SPEND MY POINTS?
  1. Buy future transfers for yourself using your points balance
  2. Giveaway future transfers to those who mean the most to you (guests, clients, attendees, staff, friends, family)
  3. Sell transfers to guests, clients, attendees, staff, friends and or family you pay for with your points balance
  4. Package transfers with your own services you pay for with your points balance
  5. Offer transfers as prizes in contests or other sales and marketing campaigns that you pay for with your points balance
  6. Giveaway transfers to VIP’s that you pay for with your points balance
  7. The use cases for cashing out reward points for private transfers are endless
HOW DO WE CREATE LINKS & DISCOUNT VOUCHERS?

You can build discount links and vouchers inside your partner portal. Specify a discount amount, set a date and time range and a frequency if needed (frequency limits the number of clicks or uses before an offer expires within the date range you set).

WHAT IF I WANT TO GIVE A DISCOUNT TO 1 PERSON IN PARTICULAR?

Create a link to be used within a small window of time. Set the frequency to a single click and send the recipient their link in a private message instructing them to claim the discount offer before it expires.

WHAT IF I WANT TO PUT A LINK ON MY WEBSITE PERMANENTLY WITHOUT GIVING AWAY ANY DISCOUNTS?

Each partner also has a unique referral link. This link attributes sales generated through someone clicking your referral link to your partner account. Unlike your discount links referral links do not have discount codes built into them. The referral links are the permanent links you build into your website, social media and or email signatures that don’t give away discounts. Discount links are links shared with individuals you intend offering discounts to.

CAN I OFFER A DISCOUNT USING A LINK ON MY WEBSITE?

Of course.

In this case either replace your referral link with a discount link, or add another (discount) link to promote time limited special deals, and discounts. Just make sure you earn more points from converting sales than points being claimed on discounts.

WHAT HAPPENS IF SOMEONE CLICKS MY DISCOUNT LINK WHEN MY POINTS BALANCE IS ZERO?

They will see a red warning message saying your discount voucher has expired.

CAN I TRACK DISCOUNTS I GIVE AWAY, & IF IT'S WORTH CONTINUING TO GIVE THEM AWAY?

Absolutely, each discount link is paired with a discount voucher code. Links are for sending people who will click the links to book a transfer claiming the discount embedded into the linkt. Discount voucher codes are for printing on business cards and anything else… or to be used for quoting over the telephone.

The reports in your partner portal list all referrals generated by a click, a voucher code entered into our cart, and when a partner books a transfer directly by logging into their partner portal. Sale conversions generated from these referrals are also recorded along with sales totals (earnings) and conversion rates.

Partners can filter reports by different discount codes they have generated and distributed. This allows partners to create different marketing campaigns (discount codes) for distributing with different market segments. Partners can compare leads, sales, earnings and conversion rates across different market segments and campaign strategies should they want to drive their program this hard.

Our reporting while not overly sophisticated or complicated arms partners with enough intelligence to know if discounts you are handing out to different interest groups are paying for themselves. More importantly what campaigns are converting at a profitable level (earning you more points than costing you) so you know where to channel your efforts moving forward.

WILL THERE BE TRAINING?

Yes. We have setup a private Facebook workplace group for reward partners. We will be using this platform for partner training, communication and collaboration. We will be inviting all of our beta reward partners to join us here on the 1st of July. 

PRIVATE TRANSFERS

DO YOU PROVIDE CHILD SEATS?
Yes. When requesting a quote online you can select the number of rear facing, forward facing and booster child seats you require and our driver will arrive at your pickup location with them installed.
WHAT INFORMATION DO I NEED IN ORDER TO BOOK?
You need the following information to request a quote;

  • Pickup & Drop-Off Location: Airport, Resort or Sunshine Coast street address
  • Pickup Date & Time: If being picked up from the airport this will be your flight arrival time
  • Return Pickup Date & Time: If returning to an airport you need to allow enough time to arrive at the airport one hour before your departure time for domestic flights or two hours before departure time for international flights
  • Passengers: The number of people in your travelling party including children
  • Checked Bags: The number of checked bags in your travelling party

 

You need the following information to book should you wish after your quote;

  • Name: The contact person in the group
  • Phone: A mobile phone number that will be our point of contact at pickup
  • Email: To receiving booking confirmations, updates and cancellation emails
  • Second Email: Anyone else’s email you want to be CC’d on email confirmations
  • Notes: Include anything else your driver may need to know
  • Flight Numbers: We use this to track your flight’s arrival time
  • Flight Times: Time of arrival or departure from the airport

 

WHEN GETTING A QUOTE SHOULD I INCLUDE CHILDREN AS PASSENGERS?
Yes!

Our ride types only have a certain number of seats and luggage space. Kids in child seats take up one of these seats, so we absolutely need to know they are part of your traveling party or else our drivers won’t be able to fit you all in.

CAN I BOOK A TRANSFER WITH MORE THAN 1 STOP?
Yes.

When you get to the checkout page in the cart we have an extras table with prices that include;

  • 2nd pickup location for $15 to $20
  • 2nd drop off location for another $15 to $20

Be sure to add both extras if you have 2nd stops each way on a return booking

WHAT LUGGAGE ENTITLEMENT WILL I HAVE?
Luggage entitlements are the same as airlines. One checked bag (20kg Max) and one carry on bag per passenger

Luggage entitlements are dramatically enhanced if booking our larger vehicles with a luggage trailer

Multiple large suitcases, bikes, strollers, surfboards and golf bags are catered for by different vehicle types

When you do a quote input the number of passengers and luggage in your travelling party.

We only quote for the vehicles that cover your needs

HOW LONG WILL THE TRANSFER TAKE?
When you book online your preview page before confirming your booking shows you the distance and duration of your transfer

Visit the Need A Ride blog on our website for distance and durations of other major destinations on the sunshine coast

We also recommend visiting Google maps on a PC or Smartphone

Click “Directions” and select a pickup and drop off location to retrieve their distance and time estimate

HOW DO I PAY FOR MY TRANSFER?
When checking out of our cart we ask you to select a Payment Method”

Bank Transfer

  • Book online and direct deposit money into our bank account before you transfer
  • Our bank account details are provided in our booking confirmation emails

Pay Driver Cash

  • Book online then pay our driver cash or by credit card (2.5% surcharge) when you transfer

Credit Card (2.5% surcharge)

  • Enter your credit card details when booking online or paying our drivers in the vehicle

PayPal

  • Pay online via your PayPal account

Invoice

  • Selected rewards partners who are approved for payment by invoice will see invoice as an option in their cart only
WHAT IF MY FLIGHT IS DELAYED?
We track your flight number to ensure our driver is there to meet you at the terminal upon your arrival if the flight is no later than 15 minutes

If your flight is later than 15 minutes your driver may have to leave to fulfill their next transfer

If your driver cannot wait management rework our roster for that day to get our next available driver to pick you up after your plane does land

Sunshine Coast Private Transfers has 7 eight seat vehicles so can usually get another driver to you within 45 minutes of your actual landing time if delayed

  • 45 minutes after your late plane lands is more like 20 minutes by the time you alight and collect your luggage

One of the advantages of booking via bigger operators is that we have the driver network to deal with contingencies like this that occur daily

WHAT IF MY FLIGHT IS CANCELLED?
Don’t worry!

Just let us know as soon as you can and we will have another driver at the airport to pick you up when you finally land

WHERE WILL I MEET THE DRIVER WHEN I ARRIVE?

 Meet & Greet Inside the Terminal

  • Brisbane International Airport
    • Your driver’s meeting point is in the International Arrivals area
    • Your driver will be standing between customs exit doors and The Coffee Club
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park.
  • Brisbane Domestic Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels located in the Arrivals Hall (Ground Floor)
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park outside the exit doors, past The Coffee Club – through the “Welcome To Brisbane” sign
  • Sunshine Coast Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels
    • Your driver will be standing between the baggage carousels and bathrooms
    • Your name will be displayed on a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park, outside the exit doors – immediately across the pedestrian crossing

Curbside in the Public Pick Up Area

  • Brisbane International Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have cleared customs and are ready to be picked up
    • Make your way to the public pick up area directly outside the International Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Brisbane Domestic Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Domestic Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Sunshine Coast Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Sunshine Coast Airport Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
WHAT HAPPENS IF I CAN'T LOCATE MY DRIVER?
Call or text 0450 590 281
I CANNOT FIND A ROUTE I WANT TO BOOK?
Enter the street address and suburb into the pickup and destination fields.

We use Google maps to populate these fields. If you cannot find an address try entering the one you are looking for into Google maps to see how it’s listed there, then try again.

If you still have no luck email your quote to bookings@needaride.club

HOW DO I CONFIRM MY RETURN PICK UP TIME?
Login to our client portal to access your booking data.

Select the “Bookings” tab to access the same information we have pertaining to your transfers, including your scheduled pickup time.

WHAT TIME WILL YOU PICK ME UP FOR MY DEPARTURE FLIGHT?
For Domestic flights you should be at the airport a minimum 1 hour before departure.

For International flights you should be at the airport a minimum 2 hours before departure.

It’s best to use Google maps to find out how long it will take to get from your pick up location to the airport you are departing from…then add on the time you need to be at the airport before your departure.

These recommendations do not allow for unforeseen time delays like traffic congestion en-route.

You are welcome to add additional safety minutes to the booking form.

MY GROUP SIZE HAS CHANGED, CAN I CHOOSE A CHEAPER VEHICLE?
Yes.

Just login to your client account and send management an internal mail message letting us know.

We will downsize your Ride Type and send you an UPDATED BOOKING NOTE

DO YOU DO LATE NIGHT OR EARLY MORNING BOOKINGS?
Yes.

We operate 24-7. We add a late night surcharge to pickups or drop offs between the hours of 10:00 pm & 6:00 am in order to entice our drivers to drive antisocial hours

HOW DO I CANCEL MY BOOKING?
Your booking confirmation email has a cancel button at the bottom of it. As long as you cancel within 24 hours of your pickup time there are no penalties.

We don’t pay refunds if not afford a minimum of 24 hours notice.

RIDESHARE

Coming Soon
We launch our Private Rideshare service on 01/07/2018